Helpful coursework to take in high school would be medical terminology, psychology, keyboarding, social studies; also, people who are highly organized will be better in this career than those who are not.
- A good listener: Someone who understands quickly what is needed, and can also sense other things going on 'in the background.'
- Empathetic towards people who are in panic mode and be able to calm them: be the sort of person who won't 'catch the panic' of the person calling, so that you can get a clear idea of the emergency and where to send help.
- Able to detect possible false claims of emergencies
- Able to multitask: You will likely need to keep the person on the phone while ordering the services needed.
- A good problem solver: What can you tell the person right away that might help?
- A good leader: You will be the first contact, so you must be able to tell others what is needed with clarity
- A fast, accurate, typist
- Trained well in your dispatcher software-You need to be completely comfortable with the computer program that will get help to the person on the line.